Returns & exchanges

We inspect and photograph every piece before it ships, and describe its material, size and treatment accurately. Because most of our pieces are one of a kind and made from natural materials, exchanges and returns are accepted only in the cases below.

When an exchange or return is possible

• The piece arrives damaged, or with a defect that was not mentioned in its description. • You received a different piece from the one you ordered, or one that differs materially from its description. We do not accept returns or exchanges for a change of mind.

How to request one

Message us on WhatsApp within 48 hours of receiving the piece, with your order number and clear photos or a video showing the problem. Keep the piece exactly as it arrived: unused, in its packaging, with any certificate that came with it.

After we check

If we confirm the defect, we replace the piece with an identical or similar one if available; otherwise we refund its full price. Refunds are made by bank transfer or the original payment method within 7 working days of receiving and inspecting the piece.

Delivery costs

If the defect or mistake is ours, we pay delivery both ways. In any other case, for example damage from use or anything the customer is responsible for, the costs are the customer’s, and the shop may decline the request.

What is not a defect

• Natural variation in amber and stones, such as shades of colour, inclusions, bubbles and natural lines: it is part of the material. • Small colour differences between photos and the piece itself, caused by lighting or screens. • Any damage after delivery, such as drops, contact with perfume or chemicals, or heat.

Pickup

If you collect your order from us, please check the piece before you take it.

This policy does not affect your rights under the laws of the Kingdom of Bahrain.